Terms of Service
Last Updated: November 21, 2025
Acceptance of Terms
By accessing and using Medilumix ("the Service," "we," "us," or "our"), you accept and agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use the Service.
Description of Service
Medilumix is a healthcare technology platform that provides tools for medical professionals and patients to manage, store, and share medical information and images. The Service is intended to support healthcare delivery but does not replace professional medical advice, diagnosis, or treatment.
Eligibility
You must be at least 18 years of age to create an account or use the Service independently. If you are under 18, you may use the Service only under the supervision of and with the explicit consent of a parent, legal guardian, or licensed healthcare provider who creates and manages the account on your behalf.
By creating an account for a minor, the parent, guardian, or healthcare provider:
- Represents and warrants that they have the legal authority to provide consent
- Assumes full responsibility for the minor’s use of the Service
- Ensures that all information provided is accurate
- Ensures compliance with all applicable laws related to minors’ healthcare information
Use of the Service by minors without adult supervision and consent is strictly prohibited.
User Accounts
Account Creation
- You must provide accurate, current, and complete information during registration
- You are responsible for maintaining the confidentiality of your account credentials
- You are responsible for all activities that occur under your account
- You must notify us immediately of any unauthorized use of your account
If the account belongs to a minor, the parent, legal guardian, or healthcare provider managing the account is fully responsible for all activities conducted through the account. Minors are not permitted to manage their accounts independently.
Account Types
- Healthcare Providers: Must be licensed professionals with valid credentials
- Patients: Individual users, including minors whose accounts are created and managed by a parent, legal guardian, or licensed healthcare provider
- Organizations: Healthcare facilities or institutions
Acceptable Use
You agree to
- Use the Service in compliance with all applicable laws and regulations
- Provide accurate and truthful information
- Maintain the confidentiality and security of patient information
- Use the Service only for lawful healthcare purposes
- Respect the intellectual property rights of others
You agree not to
- Use the Service for any unlawful purpose
- Upload malicious code, viruses, or harmful content
- Attempt to gain unauthorized access to the Service or other user accounts
- Interfere with or disrupt the Service or servers
- Impersonate any person or entity
- Harvest or collect information about other users
- Use the Service to spam, harass, or harm others
- Share your account credentials with others
Medical Disclaimer
IMPORTANT: Medilumix is a tool to assist in healthcare management. It is not a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of qualified healthcare providers with questions regarding medical conditions. Never disregard professional medical advice or delay seeking it because of information accessed through this Service.
In case of a medical emergency, call your local emergency services immediately.
Healthcare Provider Responsibilities
If you are a healthcare provider using this Service, you:
- Maintain responsibility for all clinical decisions and patient care
- Must comply with all applicable healthcare regulations and standards of care
- Are responsible for obtaining appropriate patient consent for data collection and sharing
- Must maintain your professional licenses and credentials
- Acknowledge that the Service is a tool and does not replace professional judgment
When treating minors, you are responsible for obtaining all legally required parental or guardian consent before collecting or sharing any patient information.
Data and Privacy
Your use of the Service is also governed by our Privacy Policy. By using the Service, you consent to the collection, use, and sharing of your information as described in the Privacy Policy.
Data Ownership
- You retain ownership of any data you upload to the Service
- You grant us a license to process and store your data to provide the Service
- You are responsible for the accuracy and legality of the data you upload
Data Security
- While we implement security measures to protect your data, no system is completely secure
- You acknowledge and accept the inherent risks of electronic data transmission and storage
Intellectual Property
Our Rights
- All content, features, and functionality of the Service are owned by Medilumix
- Protected by copyright, trademark, and other intellectual property laws
Your Rights
- We grant you a limited, non-exclusive, non-transferable license to access and use the Service for its intended purpose
Payment and Fees
If applicable:
- Fees for subscription plans or services will be clearly disclosed
- Payment is required in advance for subscription services
- Fees are non-refundable except as required by law
- We reserve the right to change fees with reasonable notice
Term and Termination
Term
- These Terms remain in effect while you use the Service
Termination by You
- You may terminate your account at any time by contacting us
Termination by Us
- We may suspend or terminate your account if you violate these Terms
- If you engage in fraudulent or illegal activity
- If required by law or regulatory authority
- If the Service is discontinued
Effect of Termination
- Your right to use the Service ceases immediately
- We may delete your account and data, subject to legal retention requirements
- Provisions that should survive termination will remain in effect
Disclaimers
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR SECURITY.
We do not warrant that:
- The Service will be uninterrupted or error-free
- Defects will be corrected
- The Service is free of viruses or harmful components
- Results obtained from the Service will be accurate or reliable
Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, MEDILUMIX SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, OR OTHER INTANGIBLE LOSSES, RESULTING FROM:
- Your use or inability to use the Service
- Unauthorized access to or alteration of your data
- Any third-party content or conduct on the Service
- Any other matter relating to the Service
Indemnification
You agree to indemnify, defend, and hold harmless Medilumix and its officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses, including reasonable attorney fees, arising out of or in any way connected with your access to or use of the Service or your violation of these Terms.
Governing Law and Dispute Resolution
These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict-of-law provisions.
Any disputes arising out of or relating to these Terms or the Service shall be resolved as follows:
- Good faith negotiation
- Mediation, if negotiation fails
- Binding arbitration or court proceedings in the State of Delaware, if mediation fails
Changes to Terms
We reserve the right to modify these Terms at any time. We will provide notice of material changes by:
- Posting the updated Terms on the Service
- Updating the "Last Updated" date
- Sending notification to your registered email address
Your continued use of the Service after changes become effective constitutes acceptance of the modified Terms.
Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.
Entire Agreement
These Terms, together with our Privacy Policy, constitute the entire agreement between you and Medilumix regarding the Service and supersede all prior agreements.
Contact Information
For questions about these Terms of Service, please contact us at:
Email: legal@medilumix.com